F.A.Q.
Our Catalog
Do you sell hyaluron pens?
Unfortunately, we do not sell hyaluronic pens.
Do you sell toxins?
No, we do not sell toxins.
Are products authentic and where are they produced?
All products are 100% authentic and CE marked.
Can you send me your wholesale prices?
Unfortunately, we cannot send you our wholesale prices as they are changing every day depending on the market.
If you will send us the desired products and quantities you’re interested in, we will send you our best price. For more information please contact our manager +359 88 498 9888 or by email request@topdermal.com
Can you send me your wholesale prices?
Unfortunately, we cannot send you our wholesale prices as they are changing every day depending on the market.
If you will send us the desired products and quantities you’re interested in, we will send you our best price. For more information please contact our manager +34 698 517 347 or by email tomi@dpicosmetology.com
Orders & Payments
How do I apply 5% discount on my first order in the basket?
After a confirmation of your documents, our manager will apply 5% discount in your invoice.
Do I need an account to place an order?
You do not have to register in order to place your order.
Also, you can contact our manager by email request@topdermal.com or by whatsapp/viber +359 88 498 9888 and we will help you with your order.
Do I need an account to place an order?
You do not have to register in order to place your order.
Also, you can contact our manager by email tomi@dpicosmetology.com or by whatsapp/viber +34 698 517 347 and we will help you with your order.
Is there a minimum order quantity rule?
No, we do not have minimum order quantity rule.
How to place an order on your website?
- 1. Choose and add all the products you would like to order to the shopping cart
- 2. Check the items you added to the cart, and change their quantity or remove any or all of them, if necessary
- 3. If you have a promo code, you may enter it in the “Promo Code” section. If not, leave this field empty
- 4. Select the shipping method
- 5. Fill in all necessary fields and press “Proceed to checkout”
Our managers will contact you within 24 hours to proceed the order (request your professional document, confirm it, check availability and send an invoice with payment options).
Certifications
Can I buy products on topdermal.com if I am not a doctor or an esthetician?
Unfortunately, we do not sell our products if you are not a certified professional.
I'm a person, not a company - can I place an order?
Yes, you can.
Just send us your cosmetologist certificate or medical diploma by email request@topdermal.com or by whatsapp/viber +359 88 498 9888
I'm a person, not a company - can I place an order?
Yes, you can.
Just send us your cosmetologist certificate or medical diploma by email tomi@dpicosmetology.com or by whatsapp/viber +34 698 517 347
Do you accept Hyaluron pen certificate?
It might be accepted. Please send it for confirmation to our manager.
Is it okay if my medical documents are in a different language?
Yes, we will translate it.
About Top Dermal
How can I trust you?
Thousands of professionals like you already do. Check our clients’ feedback on our testimonials page or instagram page in stories highlights.
Please follow @topdermal
Shippings
Do you have a "Handling Fee"?
No, we do not have a “Handling Fee”
How much does shipping cost?
Shipping cost will be calculated specifically according to the weight and volume of a package for your desired shipping destination.
A shipping cost will be calculated after your medical documents’ confirmation.
Do you deliver to Qatar, Iran, Israel, Latin America, USA, etc.?
Yes, we can ship your order to these countries but we are not taking any responsibility if something might happen on customs border. Usually, they might ask you for the medical documents or a tax payment. If there is an opportunity to help you with solving these problems (like sending an invoice to a customs office), we will help you as we can.